e-Biller Features

Features

 

Hierarchy Management
The system is well balanced between two very well defined but, still interrelated hierarchies, which are:

  1. Site Product Service Hierarchy - e-Biller is capable to maintain the site portfolio for the operator to project their services, products on offer.
  2. Customer Hierarchy - e-Biller is able to record Multi Layer customer's Billing hierarchy.

 

Re-allocation
When operators forecast that a customer or even a group of customers are likely to churn, they will need to address the problem immediately. The ability to move customers on to an alternative plan that is not only attractive to them but also profitable for the operator is of prime importance. The e-Biller reallocation section and plan management, allows operators to rapidly change tariffs and adjust periods (such as off peak, low peak, etc.), in order to create more appropriate plans (particularly useful for the retention of corporate clients).

 

Charges
The system has a vast charge portfolio for the operator to choose from and capable of handling various type of charges and are categorized in these sections:

  1. Usage based charges - These are charges incurred to the subscriber/customer for their usage for a particular billing cycle.
  2. Non-Usage Charges - This has been broadly categorized in these sections:
    1. One Time Charge
    2. Monthly Recurring Charge
    3. Annual Recurring Charge
    4. Equipment Charge
  3. Commitment Charges - These are charges incurred when a particular customer fails to retire its MRC (Minimum revenue commitment).

 

Usage Rates  Top

In e-Biller, Usage Rating may be defined at various levels of the customer hierarchy, or composites to cover the whole customer organization, or globally applied to all Subscribers, over the entire system, including:

  1. Rating schemes for individual Usage Elements
  2. Volume or batch based Tiered Usage Rating
  3. Time based Tiered Usage Rating Call based Rating, Minute based Rating, Both based Rating
  4. Call based Rating, Minute based Rating, Both based Rating

 

Usages Correction Top

With e-Biller, erroneous CDR's (Call Data Record) enter into Usage Correction management process and are transmitted on the web for corrective action.

  • In e-Biller erroneous CDR's are grouped according to the type, to allow single action from the user in order to correct all erroneous CDR's of the same type.
  • e-Biller provides back-out of CDR's from Customer Usages, to allow user to correct the Customer Rating plans, to re-process the Backed out CDR's with new Rating plans.

 

Discounts  Top

In e-Biller, discounts may be defined at various levels of the customer hierarchy, or composites to cover the whole customer organization, or globally applied to all Subscribers, over the entire system. Discounts are defined using the Discounts GUI, and then applied during the Billing. The e-Biller supports various user definable discount plans, including:

  • Revenue and volume discount
  • Percentage and dollar discount
  • Call volume based, Minute volume based discount
  • Discounts on recurrent charges

 

Commitment Top

In e-Biller, commitment (MRC) may be defined at various levels of the customer hierarchy, or composites to cover the whole organization, or globally applied to all charges and Subscribers, over the entire system. Commitments (MRC) are defined using the Contracts GUI, and then applied during the Billing. Other multiple variations has been provided to the system to enable operator to create flexible commitment plans for the customer, which are namely:

  • Define multiple contract plans for single customer organization.
  • Define commitment for single charge element or group of charge elements.
  • Define commitments on monthly basis or any multiple of months.

 

Billing Level Top

e-Biller provide various level of billing and are categorized in these sections:

  1. Account Level Billing - e-Biller allows operators to assign multiple accounts under same customers. In this level all accounts specific to the customer organization will receive individual invoices.
  2. Account with Sub-Account Level Billing - In this level e-Biller allows operator to create multiple accounts having multiple sub-accounts under same customer. In this level invoices can be generated at customer account level or customer sub-account level.
  3. Account/Sub-Account having Applications Level Billing - This level is further expansion of previous level where operators are allowed to assign multiple applications under account and sub-account under same customer. In this level invoices can be generated at customer account level or customer sub-account level.
  4. Application Level Billing - In this level the setup is same as previous level but invoices are generated at application level for the customer.

 

Plan Management Top

e-Biller Plan management section consists of collection of descriptions and definitions that control how to bill a customer, otherwise known as "Rating" and provides an invaluable marketing tool for the operator. This includes various category items which are namely: 1. Level of billing, such as Invoices at Primary customer level, Secondary customer level or Application level. 2. Tariff rules for commitment (MRC) that must be applied for the service(s) 3. Standard discounts applicable to the service(s) 4. Usage Rate definition

  1. Level of billing, such as Invoices at Primary customer level, Secondary customer level or Application level.
  2. Tariff rules for commitment (MRC) that must be applied for the service(s)
  3. Standard discounts applicable to the service(s)
  4. Usage Rate definition

e-Biller Plan management section provides various range of predefined Telco's specific plan to the operator to choose from. In these plans various combination of category items are provided using that operator can choose to bill Customer organization in various ways. Separate ranges of plans are available for each billing level. Another Hot feature of Plan management is to allow operator to create its own billing plan by placing the billing categories at it desired level.

 

Payments Top

The system manages customer account in a similar way that a bank account is managed, i.e. all charges, payments and the account balance are known at any given time.

 

Adjustments and Write-Offs Top

Flexible adjustments schemes are provided with various options to the operator to choose and apply proper credit to the customer organization.

 

Account Receivables Top

The accounts receivable application, deals with all functions related to customer payments and prior bill adjustments.

 

Regulatory Messages Top

The system offers a process to deal with non-paying customers.

 

Invoice Management  Top

e-Biller supports the capability for the operators to generate, approve or delete single or group of Invoices from the web.

 

Bill Formatting Top

e-Biller provides the capability for the operators to access bill images over the web which is formatted in the same way as the customer's bill. Bills format are according to the Telco's pre-defined format and it can be assigned to any customer at any time.

 

Bill Messages Top

e-Biller provides the facility for the operators to write account specific or global to all bill messages over the web which is formatted over the customer's bill.

 

Bill Attachments Top

e-Biller provides the facility for the operators to write account specific bill attachments over the web which is formatted over the customer's bill.

 

Audit Trail Top

e-Biller Invoice Management section is equipped with many useful tools for the operators, to provide the ability to answer customer's questions, which is of prime importance.

 

Tax Top

The system provides multiple range for Tax portfolio for the operator to choose from and capable of handling various type of Taxes and are categorized in these sections:

  1. Direct Tax
  2. Charge based Taxes

 

USF Universal Service Fund Top

e-Biller provide a separate section for Universal Service fund which helps compensate telephone companies for providing access to services at reasonable and affordable rates throughout the country, including rural, insular and high cost areas, and to public institutions.

e-Biller Features

POS
Web
MHungry
API
Call Billing
 
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